LASED III is committed to transparency and social responsibility. We recognize that project activities—such as selection of target land recipients, land allocation or infrastructure development—may sometimes lead to concerns or disagreements. Our Grievance Redress Mechanism (GRM) is a formal, free, and accessible system designed to receive, evaluate, and resolve any project-related complaints from beneficiaries and stakeholders fairly and promptly.

Who Can File a Complaint?

• Any individual or household affected by the project (SLC or ICLT).
• Indigenous Communities or their representatives.
• Any stakeholder who believes the project standards (environmental, social, or legal) are not being met.

How to Submit a Complaint?

Those who are adversely affected by the project or find any irregularity in the project implementation can file their complaints via phone, in person at the Commune/District office, or LASED III website complaint form.

• Commune Level: Visit your local Commune Office.
• District Level: Visit the Provincial Department of Land Management, Urban Planning, Construction and Cadastral
• Hotline: [Insert Phone Number]
• Email: [email protected]
• Postal Address: #2005, Street 307, Sangkat Khmuonh, Khan Sen Sok, Phnom Penh, Cambodia
• Online Form: Click Here to File a Complaint Online

Our Guarantees

• Confidentiality: Your identity can be protected if requested.
• No Cost: Filing a complaint is completely free.
• No Retaliation: The project strictly prohibits any form of retaliation against those who speak up.